FAQ
Frequently asked questions about the network and the app.
Comment puis-je payer ma cotisation annuelle ?
Rendez-vous dans l'onglet Cotisations puis appuyez sur "Payer maintenant". Vous pourrez choisir un moyen de paiement disponible dans votre pays : Orange Money, Mobile Money, carte bancaire ou virement international.
Que se passe-t-il si ma cotisation est en retard ?
Le statut de votre carte de membre passe en "retard" et certains services réservés aux adhérentes à jour (formations, mentorat) peuvent être suspendus jusqu'à régularisation.
Comment mettre à jour les informations de mon entreprise ?
Depuis Paramètres > Profil, vous pouvez modifier vos informations personnelles et celles de votre entreprise à tout moment.
Puis-je changer la langue de l’application ?
Oui, depuis Paramètres > Langue. D'autres langues seront ajoutées progressivement en plus du français.
Comment contacter le siège de PLAMFE MONDIALE ?
Utilisez le formulaire de contact ci-dessus ou écrivez directement à contact@plamfe-mondiale.org. Notre équipe répond sous 48 heures ouvrées.
I don't receive the sign-in code. What should I do?
Check your spam folder first, then request a new code with "Resend code". The code is valid for 5 minutes. Also check that you entered the email address of your account.
Why is there no password?
Each time you sign in, a one-time code is sent to your email address. You have no password to remember or protect.
I paid by cash or bank transfer. How do I update my status?
In Dues, choose "Declare a payment": enter the method, date, reference and, if possible, a photo of the receipt. The team checks it and approves or rejects it, and you get an email either way.
My card payment went through but my dues are not up to date
Stripe confirmation can take a few moments: the return page updates by itself. If nothing changes after a few minutes, contact support with the date and amount of the payment.
Card payment is unavailable. Why?
Online payment may be temporarily unavailable. Try again later, or pay PLAMFE by another method and then declare your payment.
How do I pay an invoice from PLAMFE?
Open Invoices: unpaid invoices are listed first. Pay by card from the invoice, or pay PLAMFE in cash or by bank transfer quoting the invoice number. You can also download the PDF.
How do I contact another member?
Find her in the directory and send her a contact request. Her phone number and email are shared with you only if she accepts.
Who can see my phone number and email?
Nobody by default: the directory never shows this information. A member sees it only if you accepted her contact request. That answer is final.
What is my member card and QR code for?
It proves your membership at PLAMFE events. The QR code opens a public page that certifies your name, number and dues status, without ever showing your email or phone number.
How do I add or remove my profile photo?
In Settings, choose a JPG, PNG or WebP photo of up to 5 MB. You can remove it at any time: your initials are shown instead.
How do I turn notifications on or off?
In Settings, the notifications switch covers network announcements and contact requests. Messages about your payments and invoices are always sent.
How do I delete my account?
In Settings, at the bottom, "Delete my account". Your identity, contact details and photo are erased. Your payments are kept without personal data, for accounting obligations. Deletion is permanent.